S H I P P I N G + P O L I C I E S


P R O C E S S I N G   T I M E

Ready to Ship: 

Orders typically ship within 3-5 business days. Items ship together; if your order includes a made to order / preorder item, all items will ship in one package once embroidery is complete or preorder is in stock.

 Art Prints: Prints may be packaged & shipped separately -- keep an eye out for a separate tracking number if you ordered multiple pieces

 

S H I P P I N G

 US Shipping:

Free US Shipping on orders over $200

All domestic orders ship via USPS First Class Mail with tracking included. Please double check shipping address as reshipping fees due to incorrect/incomplete address will be the responsibility of buyer.

 International Shipping (Canada & Mexico) :

$12 flat rate shipping via USPS First Class International mail
Tracking number is available to most locations. If available, it can be found in your shipment confirmation email

    Shipping times can vary by destination and can be delayed due to customs, but typically international shipments arrive within 2-6 weeks. If your order has not arrived within this time frame, please check with your local customs office as it may be waiting for pickup! 

     

    R E T U R N S  +  E X C H A N G E S
    If you need to cancel or adjust your order, cancellation requests are accepted within 24 hours of purchase.
    However, returns & exchanges are not accepted at this time.
    In the event of a problem, please reach out as soon as possible and I will assist to the best of my ability!

     

    I N T E R N A T I O N A L

    Eradura is happy to ship internationally! Outside of Canada & Mexico? Visit my Etsy shop

     Canada & Mexico: Orders can be placed & fulfilled as usual here at eradura.com

     EU, UK, AUS & Worldwide :

    Unfortunately, new VAT/GST tax laws for parcels valued under $200 have made shipping internationally a bit more complicated. However, worldwide orders can still be placed via my Etsy shop

    International Customers, please shop via this link  →  eradura.etsy.com

    Any ordering questions can be directed to erika@eradura.com

     

    Customs & Import Taxes :  

    Additional customs and import taxes or fees may apply to international orders. These fees are the responsibility of the buyer and are assessed by buyer's local customs office.

    Eradura is unable to determine or alter what fees may be due.

    Per shipping laws, all items will be listed as merchandise with value of contents included on customs form.

    Customs taxes & fees can vary widely by country, but if you have questions, the best contact is your local post office/customs office for the most accurate info for your location.

                                             

    C O V I D - 19

    With the current events of COVID-19, I have implemented a couple of changes to my shipping practice out of an abundance of caution -- All orders are packed with clean, washed hands on a disinfected surface. To minimize unnecessary trips to the post office, I am utilizing USPS's pickup service from my home studio.

    Every effort is being made to continue processing orders at my usual pace of 3-5 business days, but courier delays may be experienced.

    Thank you for your support & patience! x Erika 

                                             
    A   N O T E   A B O U T   H A N D M A D E
    Many of my pieces are hand embroidered or hand printed ~ no two pieces will be exactly alike.
    Please allow for some variation in look as each handmade piece will be unique.
    I do my best to photograph and describe pieces accurately, but colors may differ from your monitor to what you see in person. If you have specific questions about product details, please don't hesitate to get in touch and I'd be happy to help.
     
    C A R E
    Hand embroidery is delicate in nature and should be treated with care. To promote longevity, I recommend hand or machine stitching patches to items that are not routinely laundered like a jean jacket or tote bag. Avoid washing and drying.
    Gently spot clean or dry clean only.

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