Shipping + Policies
PROCESSING TIME
Patches + Embroidery Work:
Unless otherwise stated, each patch is carefully made to order and embroidered by hand. Due to high demand, current turnaround time is approximately 6 weeks before shipment. Once purchased, your order will be placed in a queue and will be stitched up and shipped out as soon as possible.
I do my best to honor deadline requests, so please contact me prior to purchasing if you'd like to request a specific delivery date.
Ready to Ship Merchandise:
Ready items typically ship within 5 business days. However, orders containing multiple items ship together. If a tote or pin are ordered with a patch, all items will be shipped in one package once patch has been completed.
SHIPPING
Domestic Orders:
All domestic orders ship via USPS First Class Mail with tracking included to the shipping address provided at checkout. Please be sure to double check shipping address as reshipping fees due to incorrect/incomplete address will be the responsibility of the buyer.
|
Order Value |
Delivery |
Cost |
| Up to $149 |
Standard Expedited |
$4.00 $8.00 |
| $150 to $299 |
Standard Expedited |
$5.00 $9.00 |
| Over $300** |
Standard Expedited |
$8.00 $12.00 |
Standard Shipping is estimated at 3-5 business days & Expedited Shipping at 2-3 business days after 4-6 week processing time on made to order pieces. However, these dates are an estimation and are not guaranteed.
** Orders over $300 automatically include signature confirmation
INTERNATIONAL
International Customs and Import Taxes:
I'm happy to ship internationally! However, international buyers should be aware that additional customs and import taxes or fees may apply to international orders. These fees are the responsibility of the buyer upon delivery.
Any additional taxes will be assessed by the buyer's local customs office, so unfortunately Eradura is unable to determine what fees may be associated with an international order.
Per shipping requirements, all items will be categorized as merchandise with value of contents listed on the package customs form. (So if your order is intended as a gift, please note that the contents & price of the order will be displayed on the shipping label)
Customs taxes & fees can vary widely by country, but if you have questions, the best contact is your local post office or customs office for the most accurate, up to date information for your area.
International Shipping:
Orders are shipped USPS First Class International, with the option to upgrade to Priority Mail. (Orders over $200 in value may be required to ship via registered/priority mail)
All international orders are insured where available with tracking number provided to most locations. If tracking is available for your location, it can be found in your shipment confirmation email.
Shipping times can vary by destination and can be delayed due to customs, but typically international shipments arrive within 2-4 weeks (and in some cases, up to 6-8 weeks). If your order has not arrived within this time frame, please check with your local customs office as it may just be waiting for pickup!
RETURNS + EXCHANGES
Change your mind? I gladly accept cancellation requests within 24 hours of purchase.
Returns & exchanges, however, are not accepted at this time and all custom orders are final sale.
In the event of a problem, please reach out as soon as possible and I will assist in every situation to the best of my ability.
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