Shipping + Policies


PROCESSING TIME

Patches + Embroidery Work: 

Unless otherwise stated, each patch is carefully made to order and embroidered by hand. Due to high demand, current turnaround time is approximately 4-6 weeks before shipment. Once purchased, your order will be placed in a queue and will be stitched up and shipped out as soon as possible.

I do my best to honor deadline requests if you need your item by a specific date, so please contact me prior to purchasing if you'd like to request a delivery date.

Ready to Ship Merchandise: 

Typically items ship within 5-7 business days, please see item description for accurate turnaround. However, please note that items ship together. If a pin or tote order also contains a patch, they will all be shipped in one package once patch has been completed.

 

 SHIPPING

Domestic Orders:

All domestic orders ship via USPS First Class Mail with tracking included to the shipping address provided at checkout. Please be sure to double check shipping address as reshipping fees due to incorrect/incomplete address will be the responsibility of the buyer.

Order Value

 Delivery Cost
Up to $149

Standard

Expedited 

$4.00

 $8.00 

$150 to $299

Standard

Expedited

$5.00

$9.00

Over $300**

Standard 

Expedited

$8.00

$12.00

Standard Shipping is estimated at 3-5 business days & Expedited Shipping at 2-3 business days after 4-6 week processing on made to order pieces. However, these dates are an estimation and are not guaranteed.

** Orders over $300 automatically include signature confirmation

 

INTERNATIONAL

International Customs and Import Taxes:  

Please be aware, customs and import taxes or fees may apply to your order. These fees are the responsibility of the buyer upon delivery and are assessed by the recipient's local customs office.

Per shipping requirements, all items inside package will be listed as merchandise with value of contents accurately reflected on customs form. Unfortunately I am unable to determine what fees may be associated with your order as they can vary widely, but if you have questions, the best contact is your local post office or customs office for the most accurate, up to date information for your area.

International Shipping:

International orders are shipped by USPS First Class International Mail, but can be upgraded to Priority Mail by request. Shipping times can vary by destination and can be delayed due to customs, but typically international shipments arrive within 2-8 weeks. If your order has not arrived within this time frame, please contact your local customs office as it may be waiting for pickup.

Tracking is available to most countries and can be found in your shipment confirmation.

 

RETURNS + EXCHANGES

I gladly accept cancellation requests within 24 hours of purchase, but returns and exchanges afterward are not accepted and all custom orders are final sale. 

However, in the event of a problem, please reach out as soon as possible and I will do all that I can to resolve any issues.


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