Q: When will I receive my order?
✹ HANDMADE TO ORDER :
Unless otherwise stated, most patches are carefully made to order. Current turnaround time is approximately 6 weeks before shipment. Please contact me before purchase if you'd like to request an expedited ship date.
✹ READY TO SHIP :
Ready items typically ship within 5 business days. However, orders containing multiple items ship together. If a tote or pin are ordered with a hand embroidered patch, all items will be shipped in one package once patch has been completed.
✹ INTERNATIONAL : Your order will be dispatched as listed above, but shipping time varies by destination.
Q: Do you wholesale?
Eradura's current wholesale catalog is available by request. Inquiries can be emailed to Erika at firstname.lastname@example.org.
Please be in touch with store name, website and/or social media & any general information I should know about the shop! I'm happy to discuss my wholesale availability and your store's needs.
Q: Can I take your design to my tattoo artist?
Most of Eradura's existing designs are available for tattoo. Please see my tattoo policy page for full details & commission fee information: https://eradura.com/pages/tattoo-commissions
Q: Do you take custom requests?
Custom requests are currently closed. Availability is updated in the Eradura Newsletter & Instagram thank you! Please find my general custom order info below:
If my aesthetic seems like it suits your project, please send a message with your general ideas and I'll see what I can do! Exact quotes/turnaround times can be given upon discussing project details but generally custom work takes 6+ weeks for completion.
Q: How do I care for my patch?
Hand embroidery is delicate in nature and should be treated with care. To promote longevity, I recommend hand or machine stitching patches to items that are not routinely laundered like a jean jacket or tote bag. Avoid washing and drying.
Gently spot clean or Dry Clean only.
Q: How soon will I hear back about my question?
I do my best to answer emails of an urgent nature as quickly as possible, most often same-day, M-F. However, please allow up to 72 hours for response to custom requests and general inquiries. Thank you!
Additional questions? Shoot me a line