FAQs


A collection of Eradura patches adorning the back of a denim jacket

Q: Do you take custom requests?

Custom requests are currently full. Availability is updated on Instagram and in my shop banner -- thank you! Please find my general custom order info below:

I'm happy to hear your custom order requests! As a policy I do not accept commissions to recreate another artist's work. Additionally, I am more likely to take on projects that fall within my aesthetic and artistic scope. Feel free to peruse my past & current works on Instagram to get a sense of what I do.

If my aesthetic seems like it suits your project, please send a note via my contact page with your general ideas and I'll see what I can do! Exact quotes/turnaround times can be given upon discussing project details but generally custom work takes 6+ weeks for completion.

 

Q: Do you wholesale?

I do accept small batch wholesale requests, but because I am an operation of one, slots are limited. Please contact me to discuss your shop's individual needs/check availability via my contact page or email me at eradurashop@gmail.com.

 

Q: When will I receive my order?

Unless otherwise stated, each piece is carefully made to order and embroidered by hand. Due to high demand, current turnaround time is approximately 4-6 weeks before shipment. Once purchased, your order will be placed in a queue to be stitched up and shipped out as soon as possible. I do my best to honor deadline requests however, so please contact me prior to purchasing if you'd like to request an item by a specific date.

Ready to ship items like totes and pins are typically prepared for shipment within 5 business days. However, items ship together. If a pin or tote order also contains a patch, all items will be shipped in one package once patch has been completed.

For more information regarding shipping services and estimated delivery time, please see my shipping + policy page.

 

Q: Can I take your design to my tattoo artist?

Please see my tattoo policy page for full details & commission fee information: https://eradura.com/pages/tattoo-commissions  

 

Q: How do I care for my patch?

Hand embroidery is delicate in nature and should be treated with care. To promote longevity, I recommend hand or machine stitching patches to items that are not routinely laundered like a jean jacket or tote bag. Avoid washing and drying. 

Gently spot clean or Dry Clean only.

 

Q: How soon will I hear back about my question?

I do my best to answer emails of an urgent nature as quickly as possible, most often same-day, M-F. However, please allow up to 72 hours for response to custom requests and general inquiries. Thank you!

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