Q: Do you take custom requests?
Custom requests are currently full. Availability is updated on Instagram and in my shop banner -- thank you! Please find my general custom order info below:
If my aesthetic seems like it suits your project, please send a note via my contact page with your general ideas and I'll see what I can do! Exact quotes/turnaround times can be given upon discussing project details but generally custom work takes 6+ weeks for completion.
Q: Do you wholesale?
I do accept small batch wholesale requests, but because I am an operation of one, slots are limited. Please contact me to discuss your shop's individual needs/check availability via my contact page or email me at firstname.lastname@example.org.
Q: When will I receive my order?
Unless otherwise stated, each piece is carefully made to order and embroidered by hand. Due to high demand, current turnaround time is approximately 4-6 weeks before shipment. Once purchased, your order will be placed in a queue to be stitched up and shipped out as soon as possible. I do my best to honor deadline requests however, so please contact me prior to purchasing if you'd like to request an item by a specific date.
Ready to ship items like totes and pins are typically prepared for shipment within 5 business days. However, items ship together. If a pin or tote order also contains a patch, all items will be shipped in one package once patch has been completed.
For more information regarding shipping services and estimated delivery time, please see my shipping + policy page.
Q: Can I take your design to my tattoo artist?
Please see my tattoo policy page for full details & commission fee information: https://eradura.com/pages/tattoo-commissions
Q: How do I care for my patch?
Hand embroidery is delicate in nature and should be treated with care. To promote longevity, I recommend hand or machine stitching patches to items that are not routinely laundered like a jean jacket or tote bag. Avoid washing and drying.
Gently spot clean or Dry Clean only.
Q: How soon will I hear back about my question?
I do my best to answer emails of an urgent nature as quickly as possible, most often same-day, M-F. However, please allow up to 72 hours for response to custom requests and general inquiries. Thank you!