FAQs


Q: When will I receive my order?

PATCHES / MADE TO ORDER :
Unless otherwise stated, each patch is carefully made to order. Current turnaround time is approximately 6 weeks before shipment. Please contact me before purchase if you'd like to request an expedited ship date. 


READY TO SHIP :
Ready items typically ship within 5 business days. However, orders containing multiple items ship together. If a tote or pin are ordered with a patch, all items will be shipped in one package once patch has been completed.


INTERNATIONAL : Your order will be dispatched as listed above, but shipping time varies by destination. Please find more information here.

For more information regarding shipping services and estimated delivery time, please see my shipping + policy page.

 

Q: Do you wholesale?

I do accept small batch wholesale requests, but because I am an operation of one, slots are limited. Please contact me to discuss your shop's individual needs/check availability via my contact page or email me at eradurashop@gmail.com 

  

Q: Can I take your design to my tattoo artist?

Please see my tattoo policy page for full details & commission fee information: https://eradura.com/pages/tattoo-commissions  

 

Q: Do you take custom requests?

Custom requests are currently full. Availability is updated on Instagram and in the Eradura Newsletter -- thank you! Please find my general custom order info below:

I'm happy to hear your custom order requests! As a policy I do not accept commissions to recreate another artist's work. Additionally, I am more likely to take on projects that fall within my aesthetic and artistic scope. Feel free to peruse my past & current works on Instagram to get a sense of what I do.

If my aesthetic seems like it suits your project, please send a note via my contact page with your general ideas and I'll see what I can do! Exact quotes/turnaround times can be given upon discussing project details but generally custom work takes 6+ weeks for completion.

  

Q: How do I care for my patch?

Hand embroidery is delicate in nature and should be treated with care. To promote longevity, I recommend hand or machine stitching patches to items that are not routinely laundered like a jean jacket or tote bag. Avoid washing and drying. 

Gently spot clean or Dry Clean only.

 

Q: How soon will I hear back about my question?

I do my best to answer emails of an urgent nature as quickly as possible, most often same-day, M-F. However, please allow up to 72 hours for response to custom requests and general inquiries. Thank you!

 ✦

Additional questions? Get in contact or email Erika at eradurashop@gmail.com


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