FAQs


Q: When will I receive my order?

‚úĻ READY TO SHIP & PREORDER :
Orders typically ship within 3-5 business days. However, items ship together; if your order includes a made to order/preorder item, all items will ship in one package once embroidery is complete or preorder is in stock.

‚úĻ INTERNATIONAL (Canada & Mexico) : ¬†Your order will be dispatched as listed above, but shipping time varies by destination.

International Info

Shipping + Policies

 

Q: Do you ship internationally? 

Eradura is happy to ship worldwide! Outside of Canada & Mexico? Visit my Etsy Shop

‚úĻ¬†Canada & Mexico: Orders can be placed & fulfilled as usual here at eradura.com

‚úĻ¬†EU, UK, AUS & Worldwide :

Unfortunately, new VAT/GST tax laws for parcels valued under $200 have made shipping internationally a bit more complicated. However, international orders can still be placed via my Etsy shop! 

International Customers, please shop via this link  →  eradura.etsy.com

Any ordering questions can be sent to erika@eradura.com

 

Q: Do you wholesale?

Yes! Eradura's current wholesale catalog is available by request. Inquiries can be emailed to erika@eradura.com

Please be in touch with store name, website and/or social media & any general info I should know about the shop! I'm happy to discuss my wholesale availability and your store's needs.

Eradura Stockists

  

Q: Can I have your design tattooed? 

Most of Eradura's existing designs are available for tattoo. Please see my tattoo information page for full details & purchase a tattoo permit in the shop here

 

Q: Can I exchange/return my order?

If you need to make a change or cancel your order, please reach out within 24 hrs. Returns & exchanges, however, are not accepted at this time. If your order includes apparel, please double check size + fit prior to purchase!

 

Q: Do you take custom requests?

Custom requests are currently closed. Availability is updated in the Eradura Newsletter & Instagram -- thank you! General custom order info below:

I'm happy to hear your custom order requests! As a policy I do not accept commissions to recreate another artist's work. Additionally, I am more likely to take on projects that fall within my aesthetic and artistic scope. Feel free to peruse my past & current works on Instagram to get a sense of what I do.

If my aesthetic seems like it suits your project, please send a message with your general ideas and I'll see what I can do! Exact quotes/turnaround times can be given upon discussing project details but generally custom work takes 6+ weeks for completion.

  

Q: How do I care for my hand embroidered patch/garment?

Hand embroidery is delicate in nature and should be treated with care. To promote longevity, I recommend hand or machine stitching patches to items that are not routinely laundered like a jean jacket or tote bag. Avoid washing and drying. 

Gently spot clean or Dry Clean only.

 

Q: How soon will I hear back about my question?

I do my best to answer emails of an urgent nature as quickly as possible, most often same-day, M-F. However, please allow up to 72 hours for response to custom requests and general inquiries. Thank you!

‚úĻ

Additional questions? Shoot me a line


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